Terms and Conditions for Using Loopendo

This page details the terms governing your use of Loopendo’s resume building services, including user responsibilities, platform usage guidelines, and legal disclaimers.

Last updated: [August, 20 – 2025]

Welcome to Loopendo (“we,” “our,” “us”). By accessing or using our website, mobile application, or services (collectively, the “Platform”), you agree to these Terms and Conditions (“Terms”). Please read them carefully before using the Platform. If you do not agree, you must not use Loopendo.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Platform.
By creating an account, you represent that the information you provide is accurate and truthful.

2. Services

Loopendo provides a platform that connects freelancers, job seekers, and clients for subscription-based access.
We do not employ, supervise, or control freelancers, clients, or third parties on the Platform.
Loopendo is not responsible for the quality, timing, legality, failure to provide, or any other aspect of services exchanged between users.

3. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities under your account.
We may suspend or terminate accounts for misuse, fraud, or violation of these Terms.

4. Payments

Subscription fees, charges, and applicable taxes are processed via third-party payment providers (e.g., Stripe, PayPal, Payoneer).
Loopendo does not store your full payment details.
All fees are non-refundable except where required by law.
Users are responsible for any currency conversion fees, bank charges, or payment gateway fees.

5. User Responsibilities

You agree not to use the Platform for unlawful, fraudulent, or harmful activities.
You must comply with all local, state, federal, and international laws, including but not limited to data protection and employment regulations.
You agree not to upload harmful code, misuse accounts, or disrupt Platform operations.

6. Data Protection & Privacy

We comply with the General Data Protection Regulation (GDPR) for EU/EEA users and the California Consumer Privacy Act (CCPA) for U.S. users.
Users have the right to access, correct, or delete their personal data, and to request portability or restrict processing.
We only collect and process personal data necessary for providing services and in accordance with our Privacy Policy.
Data may be transferred internationally in compliance with applicable data protection laws.
By using the Platform, you consent to our data practices.

7. Third-Party Services

Loopendo may integrate with or link to third-party services (e.g., payment processors, hosting providers).
We are not responsible for the content, reliability, or practices of third parties.

8. Intellectual Property

All trademarks, logos, software, and content provided on the Platform are owned by Loopendo or licensed to us.
You may not reproduce, distribute, or create derivative works without written permission.

9. Disclaimers & Limitation of Liability

The Platform is provided on an “as is” and “as available” basis without warranties of any kind.
We disclaim all express or implied warranties, including merchantability, fitness for purpose, accuracy, and non-infringement.
Loopendo shall not be liable for:
- Lost profits, revenues, or data.
- Business interruptions or damages.
- Errors, service downtime, or technical issues.
- Any disputes, misconduct, fraud, or damages caused by users.
- Outcomes of any engagements, employment, or services between freelancers and clients.
Maximum liability: If liability cannot be excluded by law, Loopendo’s liability shall not exceed the total subscription fees you paid in the last 3 months.

10. Indemnification

You agree to defend, indemnify, and hold harmless Loopendo, its officers, employees, contractors, and partners from any claims, damages, losses, liabilities, costs, or expenses arising out of:

Your use of the Platform.
Your violation of these Terms.
Your violation of laws or third-party rights.

11. Termination

We may suspend or terminate your account at any time if you violate these Terms or applicable laws.
Upon termination, your right to access the Platform immediately ceases.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of the United States of America, specifically the state of Wyoming (where Loopendo is incorporated), without regard to conflict of law principles.
Any disputes shall be resolved exclusively in state or federal courts located in Wyoming.

13. International Use

Users are responsible for ensuring compliance with local laws when accessing the Platform outside the U.S.
We do not guarantee that the Platform is appropriate or available in all jurisdictions.

14. Changes to Terms

We may update these Terms from time to time.
Continued use of the Platform after updates constitutes acceptance of the revised Terms.

Refund & Chargeback Policy

1. Digital Product Nature & No-Refund Policy

All products sold on Loopendo.com are digital downloads delivered instantly after purchase.
Because digital files cannot be “returned,” all sales are final once access is delivered, regardless of download status.

By completing your purchase, you acknowledge and agree that:

Digital products are not eligible for refunds, exchanges, cancellations, or returns.
Refunds cannot be issued for change of mind, accidental purchases, or inability to use the product due to device or software limitations.
Once the file link has been accessed, downloaded, or delivered to your email/device, the transaction is considered complete and non-refundable.

This policy aligns with international digital-goods regulations, including:

EU Directive on Digital Content
US FTC guidelines
Stripe & PayPal digital product rules

2. Delivery & Access Confirmation

Delivery of digital products is confirmed through any of the following:

Successful checkout redirect
Email confirmation sent to the buyer
Secure download link generated
Server logs showing access/open/download
Pixel or server-side event confirming delivery

Once delivery is confirmed, the purchase is permanent and non-refundable.

3. Unauthorized Transactions & Fraud Prevention

To protect our customers and our business, Loopendo uses:

Device fingerprinting
IP tracking
Download logging
Behavioral fraud detection
Automated and manual verification

If a transaction appears fraudulent or unauthorized:

We may request identity verification
We may suspend access pending review
We may deny refunds if evidence shows the product was accessed

Submitting false claims may result in:

Account termination
Denial of future purchases
Reporting to payment providers and fraud databases

4. Chargeback & Dispute Policy

You agree NOT to file a chargeback or payment dispute without first contacting Loopendo Support.

Filing a chargeback for a valid digital delivery is considered fraudulent and may result in:

Permanent ban from Loopendo
Reporting to payment processors
Submission of fraud evidence under Visa/Mastercard rules

We provide the following evidence to all banks and card issuers during a dispute:

Proof of purchase
Download logs
IP address & device information
Timestamped access records
Checkout acceptance of Terms & Refund Policy
Customer communication history
Pixel/CAPI purchase confirmation

If a customer files a dispute after receiving the product, Loopendo will fight the dispute with full documentation.

5. Cases Where Refunds Are NOT Provided

Refunds will NOT be granted for:

Change of mind
“I didn’t like the book”
“I didn’t read it”
“I thought it was something else”
Accidental purchases
Duplicate purchases (unless verified)
Inability to download due to device or software issues
Claims of non-receipt when delivery logs show access
Third-party unauthorized access after successful delivery
Attempted chargeback fraud

6. Technical Support Guarantee

Although we do not refund digital products, we DO guarantee:

Assistance with downloading your ebook
Re-sending files if needed
Troubleshooting device issues
Providing alternate formats if available

Our support team will ensure you successfully receive your purchase.

7. Customer Responsibility

By purchasing from Loopendo:

You confirm you have read the product description
You understand the digital nature of the product
You agree to our Refund & Chargeback Policy
You acknowledge that all sales are final
You confirm your payment details are accurate and authorized

8. Billing Errors

If you believe you were mistakenly charged more than once:

Contact us within 48 hours
We will verify the duplicate and issue a correction if valid

This does not apply to digital access that was successfully delivered.

9. Compliance With Visa, Mastercard, AMEX, PayPal & Stripe Rules

Loopendo adheres to global payment regulations for:

Visa Dispute Monitoring Program (VDMP)
Mastercard Excessive Chargeback Program (ECP)
Stripe Radar Fraud Rules
PayPal Seller Protection Policies

Our policies are designed to protect both the buyer and the seller.

10. Contact Information for Dispute Resolution

Before taking any action with your bank, please contact us directly:
hello@loopendo.com
We respond within 24 hours.

Most issues can be resolved quickly without escalation.

What are the key terms of using Loopendo?

Find clear explanations of Loopendo’s user responsibilities and service guidelines to ensure a smooth experience.

Who can use Loopendo’s resume builder?

Anyone seeking to create professional resumes can use our platform, subject to these terms.

Can I share my resume templates from Loopendo?

Templates are for personal use only and cannot be distributed without permission.

What liabilities does Loopendo disclaim?

We are not responsible for inaccuracies or damages arising from resume content use.

How does Loopendo protect my data?

All personal information is handled in compliance with privacy laws and never sold.

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