Refund & Chargeback Policy

Last Updated: {{December 1, 2025}}

1. Digital Product Nature & No-Refund Policy

All products sold on Loopendo.com are digital downloads delivered instantly after purchase.
Because digital files cannot be “returned,” all sales are final once access is delivered, regardless of download status.

By completing your purchase, you acknowledge and agree that:

Digital products are not eligible for refunds, exchanges, cancellations, or returns.
Refunds cannot be issued for change of mind, accidental purchases, or inability to use the product due to device or software limitations.
Once the file link has been accessed, downloaded, or delivered to your email/device, the transaction is considered complete and non-refundable.

This policy aligns with international digital-goods regulations, including:

EU Directive on Digital Content
US FTC guidelines
Stripe & PayPal digital product rules

2. Delivery & Access Confirmation

Delivery of digital products is confirmed through any of the following:

Successful checkout redirect
Email confirmation sent to the buyer
Secure download link generated
Server logs showing access/open/download
Pixel or server-side event confirming delivery

Once delivery is confirmed, the purchase is permanent and non-refundable.

3. Unauthorized Transactions & Fraud Prevention

To protect our customers and our business, Loopendo uses:

Device fingerprinting
IP tracking
Download logging
Behavioral fraud detection
Automated and manual verification

If a transaction appears fraudulent or unauthorized:

We may request identity verification
We may suspend access pending review
We may deny refunds if evidence shows the product was accessed

Submitting false claims may result in:

Account termination
Denial of future purchases
Reporting to payment providers and fraud databases

4. Chargeback & Dispute Policy

You agree NOT to file a chargeback or payment dispute without first contacting Loopendo Support.

Filing a chargeback for a valid digital delivery is considered fraudulent and may result in:

Permanent ban from Loopendo
Reporting to payment processors
Submission of fraud evidence under Visa/Mastercard rules

We provide the following evidence to all banks and card issuers during a dispute:

Proof of purchase
Download logs
IP address & device information
Timestamped access records
Checkout acceptance of Terms & Refund Policy
Customer communication history
Pixel/CAPI purchase confirmation

If a customer files a dispute after receiving the product, Loopendo will fight the dispute with full documentation.

5. Cases Where Refunds Are NOT Provided

Refunds will NOT be granted for:

Change of mind
“I didn’t like the book”
“I didn’t read it”
“I thought it was something else”
Accidental purchases
Duplicate purchases (unless verified)
Inability to download due to device or software issues
Claims of non-receipt when delivery logs show access
Third-party unauthorized access after successful delivery
Attempted chargeback fraud

6. Technical Support Guarantee

Although we do not refund digital products, we DO guarantee:

Assistance with downloading your ebook
Re-sending files if needed
Troubleshooting device issues
Providing alternate formats if available

Our support team will ensure you successfully receive your purchase.

7. Customer Responsibility

By purchasing from Loopendo:

You confirm you have read the product description
You understand the digital nature of the product
You agree to our Refund & Chargeback Policy
You acknowledge that all sales are final
You confirm your payment details are accurate and authorized

8. Billing Errors

If you believe you were mistakenly charged more than once:

Contact us within 48 hours
We will verify the duplicate and issue a correction if valid

This does not apply to digital access that was successfully delivered.

9. Compliance With Visa, Mastercard, AMEX, PayPal & Stripe Rules

Loopendo adheres to global payment regulations for:

Visa Dispute Monitoring Program (VDMP)
Mastercard Excessive Chargeback Program (ECP)
Stripe Radar Fraud Rules
PayPal Seller Protection Policies

Our policies are designed to protect both the buyer and the seller.

10. Contact Information for Dispute Resolution

Before taking any action with your bank, please contact us directly:
📧 hello@loopendo.com
We respond within 24 hours.

Most issues can be resolved quickly without escalation.